Privacy Policy

1 Information We Collect

Information You Provide to Us

• •Contact and account details: name, phone number, email address, delivery address, city/state, pin code
• •Order and payment information: products purchased, order history, billing address, and payment details (processed securely through third-party payment gateways — we do not store your card, UPI, or net banking credentials)
• •Health-related preferences: if you consult our wellness team, you may voluntarily share information about your health concerns (e.g., diabetes or lifestyle conditions) so we can recommend suitable Ayurvedic products. This is provided at your discretion and is not required to browse or purchase from the Website
• •Communications: messages sent via our contact forms, WhatsApp, phone, or email

Information Collected Automatically

• •Usage data: pages visited, time spent on the Website, browser type, device information, and IP address
• •Cookies and tracking technologies: we use tools such as Google Tag Manager and analytics cookies to understand Website traffic and improve user experience

2 How We Use Your Information

We use the information we collect to:

• •Process and fulfil your orders, including shipping, billing, and order updates
• •Provide guidance and product recommendations through our wellness team
• •Respond to enquiries submitted through our contact and consultation forms
• •Send order confirmations, delivery updates, and customer support communications
• •Improve our Website, products, and services
• •Send promotional offers or wellness updates, where you have consented to receive them (you may opt out at any time)
• •Comply with legal obligations and prevent fraud

3 Sharing of Information

We do not sell or rent your personal information. We may share information with:

• •Delivery and logistics partners, to fulfil and ship your orders
• •Payment gateway providers, to process transactions securely
• •Service providers who assist us with Website hosting, analytics (e.g., Google Tag Manager/Google Analytics), and customer communication
• •Government or legal authorities, where required by law or to protect our legal rights

All third parties are expected to handle your data securely and only for the purpose for which it was shared.

4 Cookies

Our Website uses cookies and similar tracking technologies to:

• •Remember your language preference (English, Hindi, Marathi)
• •Analyze Website traffic and usage patterns
• •Improve overall browsing experience

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Website.

5 Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment transactions are processed through secure, PCI-compliant third-party gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, legal, accounting, and reporting requirements.

7 Your Rights

You have the right to:

• •Access the personal information we hold about you
• •Request correction of inaccurate or incomplete information
• •Request deletion of your personal information, subject to legal or contractual obligations
• •Withdraw consent for marketing communications at any time
• •Raise a grievance regarding the handling of your personal data

To exercise these rights, please contact us using the details in Section 10.

8 Children's Privacy

Our products and Website are intended for adult users. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete it.

9 Health Disclaimer & Data Use

Rajlaxmi Ayurveda products are Ayurvedic nutritional support formulations and are not a substitute for professional medical advice or treatment. Any health-related information you share with our wellness team is used solely to offer suitable Ayurvedic product guidance and is treated with confidentiality.

10 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.